AI in Call Center Operations Market Size, Share, Growth Analysis, By Component(Compute Platforms, Solution, and Service and others), By Vertical(Energy, utilities, transportation & logistics, manufacturing), By Deployment(On-Premise and Cloud), By Region - Industry Forecast 2025-2032

AI in Call Center Operations Market size was valued at USD 1.6 Billion in 2023 and is poised to grow from USD 1.94 Billion in 2024 to USD 9.1 Billion by 2032, growing at a CAGR of 21.3% during the forecast period (2025-2032).

AI in Call Center Operations are becoming popular since Reduce operational overhead and provide a personalized customer experience.All the major companies across growth are leveraging AI to analyze customer sentiments, agent performance and key problem areas in order to create a stronger support experience.The administrative task from the operations can be removed as a I can replace repetitive task allowing agents to focus on root cause of most customer challenges.

It can help to develop top performers faster and it can also analyze hours of voice data to identify patterns in representatives, performances and health. Managers improve the onboarding process. Another important aspects which AI can add in calling center operation is AI chat bots which can help in scaling the productivity without sacrificing customer Experience. It can majorly be used by all the concentrate firms all across the globe for varied uses of raising the level and quality of analytics insights gathered from call center data.

US AI in Call Center Operations Market is poised to grow at a sustainable CAGR for the next forecast year.