What is the global market size of Call Center AI Market?

Global Call Center AI Market size was valued at USD 1.04 billion in 2021 and is poised to grow from USD 1.71 billion in 2022 to USD 9.03 billion by 2030, at a CAGR of 23.12% during the forecast period (2023-2030).

Call Center AI Market Size, Share, Growth Analysis, By Technology Type(Natural Language Processing (NLP), Automatic Speech Recognition (ASR), Text-to-Speech (TTS), Machine Learning (ML) and Deep Learning (DL)), By Deployment Type(Cloud-based, On-premises), By Services(Professional Services, Managed Services), By Application Type(Virtual Assistants, Chatbots, Voicebots, Intelligent Interactive Voice Response (IVR) Systems), By Vertical Type(BFSI (Banking, Financial Services, and Insurance), Retail and E-commerce), By Region - Industry Forecast 2024-2031

Q: Who are the key vendors in the Global Call Center AI Market?

The Global Call Center AI Market is highly competitive, with several players vying for a significant market share. The leading companies in the Media, Communication and service market are investing heavily in research and development to stay ahead of the competition and offer innovative solutions to their customers. Some of the major players in the market have a global presence. They are also focused on expanding their product portfolio and enhancing their distribution networks to better serve their customers. 'Google LLC (US)', 'IBM Corporation (US)', 'Microsoft Corporation (US)', 'Amazon Web Services, Inc. (US)', 'Nuance Communications, Inc. (US)', 'SAP SE (Germany)', 'Oracle Corporation (US)', 'Salesforce.com, Inc. (US)', 'Avaya Holdings Corp. (US)', 'Genesys Telecommunications Laboratories, Inc. (US)', 'Cisco Systems, Inc. (US)', 'Five9, Inc. (US)', 'NICE Ltd. (Israel)', 'Aspect Software, Inc. (US)', 'Verint Systems Inc. (US)', 'Artificial Solutions International AB (Sweden)', 'Haptik, Inc. (US)', 'Inbenta Technologies Inc. (US)', '[24]7.ai, Inc. (US)', 'Cognigy GmbH (Germany)'

Report ID: SQMIG50B2014 | Region: Global | Published Date: March, 2024
Pages: 177 | Tables: 148 | Figures: 78

Call Center AI Market News

In May 2023, Zoom announced partnership with Anthropic for AI call center services, according to Zoom’s announcement, is to let AI assist call center workers in understanding a given caller’s intent. The system should be able to surface helpful information quickly.

In April 2023, UJET, Inc., the intelligent, modern contact center platform, announced a new, strategic partnership with Alvaria and Google Cloud. The partnership enables enterprise contact centers to integrate and leverage Alvaria’s compliant outbound and workforce engagement management (WEM) capabilities through Google Cloud Contact Center AI Platform.

Call Center AI Market Report Snapshots

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Call Center AI Market size was valued at USD 1.71 billion in 2022 and is poised to grow from USD 2.11 billion in 2023 to USD 11.12 billion by 2031, growing at a CAGR of 23.12% during the forecast period (2024-2031).

The Call Center AI Market is highly competitive, with several players vying for a significant market share. The leading companies in the Media, Communication and service market are investing heavily in research and development to stay ahead of the competition and offer innovative solutions to their customers. Some of the major players in the market have a presence. They are also focused on expanding their product portfolio and enhancing their distribution networks to better serve their customers. 'Google LLC (US)', 'IBM Corporation (US)', 'Microsoft Corporation (US)', 'Amazon Web Services, Inc. (US)', 'Nuance Communications, Inc. (US)', 'SAP SE (Germany)', 'Oracle Corporation (US)', 'Salesforce.com, Inc. (US)', 'Avaya Holdings Corp. (US)', 'Genesys Telecommunications Laboratories, Inc. (US)', 'Cisco Systems, Inc. (US)', 'Five9, Inc. (US)', 'NICE Ltd. (Israel)', 'Aspect Software, Inc. (US)', 'Verint Systems Inc. (US)', 'Artificial Solutions International AB (Sweden)', 'Haptik, Inc. (US)', 'Inbenta Technologies Inc. (US)', '[24]7.ai, Inc. (US)', 'Cognigy GmbH (Germany)'

Businesses across industries are recognizing the importance of delivering exceptional customer experiences to gain a competitive edge. Call center AI solutions enable personalized interactions, quick query resolution, and 24/7 support, thereby enhancing customer satisfaction and loyalty. The demand for AI-powered technologies, such as chatbots and virtual assistants, is driven by the need to provide seamless, efficient, and personalized customer service experiences.

Adoption of Omnichannel Customer Engagement: With the increasing use of multiple communication channels such as phone calls, emails, chat, social media, and messaging apps, businesses are focusing on delivering a seamless omnichannel customer experience. Call center AI solutions are being integrated with various communication channels to provide consistent and personalized interactions across touchpoints. This trend enables customers to switch between channels while maintaining context and receiving consistent support.

North America is considered the largest market region in the call center AI market. North American businesses have been proactive in implementing AI-powered call center solutions to improve efficiency, streamline operations, and deliver superior customer service. Additionally, the region's robust technological infrastructure and high consumer expectations have further fueled the demand for call center AI solutions, making North America the largest market region.

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