Cloud ITSM Market Size, Share, Growth Analysis, By Component(Solutions, Services), By Industry vertical(IT & Telecommunication, BFSI, Healthcare, Manufacturing), By Region - Industry Forecast 2024-2031

The global cloud IT service management (ITSM) market features a competitive landscape characterized by a mix of established players and emerging vendors. Prominent companies like ServiceNow, BMC Software, Atlassian, IBM, and Cherwell Software dominate the market with their comprehensive cloud-based ITSM solutions. These leaders offer a wide range of functionalities including incident management, change management, asset management, and self-service portals. Additionally, smaller but innovative players such as Freshworks, SysAid Technologies, and Samanage are gaining traction by providing user-friendly and cost-effective cloud ITSM solutions. The market is driven by the increasing demand for remote work solutions, efficient service delivery, and streamlined IT operations. As digital transformation continues, the competitive landscape is expected to evolve with a focus on AI-driven automation, enhanced user experiences, and integrations with other enterprise systems. Vendors are also likely to emphasize data security and compliance features to address growing concerns in the cloud ITSM space.

Cloud ITSM Market Top Player’s Company Profile

• ServiceNow (US)

• BMC Software (US)

• Cherwell Software (US)

• Broadcom (US)

• Ivanti (US)

• HPE (US)

• IBM (US)

• Axios Systems (US)

• Citrix Systems (US)

• Hornbill (UK)

• Microsoft (US)

• EasyVista (US)

• Micro Focus (UK)

• Atlassian (Australia)

• Alemba (UK)

• SysAid (Israel)

• Freshworks (US)

• LogMeIn (US)

• ManageEngine (US)

• Efecte (Finland)

• EZOfficeInventory (US)

• Mint Service Desk (Poland)

• Device42 (US)

• LeanIX (Germany)

• Aisera (US)

• ITSM (Australia)

• Electric (US)

• InfraSight Labs (Sweden)

• Symphony SummitAI (US)

• ITarian (US).

Cloud ITSM Market