CRM Analytics Market Size, Share, Growth Analysis, By Type(Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics), By End-User(BFSI, Health Care, Retail, Telecom and IT), By Deployment(On-premises, Cloud), By Solution(Customer Service, CRM Analytics), By Region - Industry Forecast 2024-2031

North America is a major contributor to the global CRM analytics market. It is largely due to the growth of data and increased awareness of valuable customer retention. Growing industries such as BFSI, telecommunications and IT, health and life sciences, transportation and logistics are driving the growth of the global CRM analytics market.

Data-driven decision making is also increasing in Canadian market. Cloud business management solutions vendor Sage offered the first Sage data analytics service integration in the cloud for Sage 300 and Sage 100 in the US. and the Canadian market by March 2021. The tool provides users with live sales dashboards and detailed P&L reports.

Asia-Pacific is expected to emerge as the fastest growing regional market at a CAGR of 15.6% during the forecast period. Growing demand for innovative CRM solutions from emerging economies such as China and India to improve customer experience is acting as a catalyst for regional market growth. Expansion of e-commerce industry in Asian countries is expected to hear that India will create demand for CRM solutions. Additionally, the continuing rise of SMBs in countries like India places greater emphasis on deploying customer relationship management solutions as part of their efforts to establish their local and global businesses. Moreover, CRM is available to almost everyone in India, as internet and broadband are widely used across the country and their prices are falling The Indian CRM scenario is also undergoing a dramatic change due to the internet revolution in India.