What is the global market size of CRM Software Market?

Global CRM Software Market size was valued at USD 26.3 billion in 2021 and is poised to grow from USD 35.1 billion in 2022 to USD 114.2 billion by 2030, growing at a CAGR of 12.7% in the forecast period (2023-2030).

CRM Software Market Size, Share, Growth Analysis, By Component (Software and Services), By Deployment Mode (On-Premise and Cloud solutions), By Service (Training & Education, Consulting), By Application (Customer Service, Customer Experience Management), By Vertical (Banking, Financial Services, & Insurance (BFSI), Healthcare), By Region-Industry Forecast 2024-2031

Report ID: SQMIG45F2135 | Region: Global | Published Date: October, 2024
Pages: 197 | Tables: 96 | Figures: 79

CRM Software Market News

April 2023: Capillary Technologies, a international SaaS platform focusing on purchaser loyalty and engagement, has officially acquired Brierley Partners, founded in Texas. Brierley Partners is internationally stated for its understanding in loyalty generation, strategy, and execution.

CRM Software Market Report Snapshots

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Global CRM Software Market size was valued at USD 36.05 billion in 2022 and is poised to grow from USD 40.20 billion in 2023 to USD 96.03 billion by 2031, growing at a CAGR of 11.5% in the forecast period (2024-2031).

The competitive landscape of the CRM software market is dynamic and is characterized by intense competition and the presence of major players vying for market share. Business leaders focus on strategic partnerships, acquisitions and technological advancements to compete. The market is also witnessing the emergence of niche players and startups that have specialized in specific CRM functions. Collaboration with other technical providers and a strong emphasis on user experience and customization further intensify the competition. 'Salesforce.com (US) ', 'SAP AG (Germany) ', 'Oracle Corporation (US) ', 'Microsoft Corporation (US) ', 'Adobe Systems Inc (US) ', 'Freshworks Inc (US) ', 'Convergys Corporation (US) ', 'Huawei Technologies Co. Ltd (China) ', 'Infor Solutions Inc (US) ', 'SAS Institute Inc (US) ', 'IBM Corporation (US) ', 'The Sage Group Plc (UK) ', 'SYNNEX Corporation (US) ', 'Acquia (US) ', 'Amdocs (US) ', 'Jive Software (US) ', 'Lithium (US) ', 'Nimble (US) ', 'Pegasystems (US) ', 'Ramco Systems (India) ', 'SugarCRM (US) ', 'Allegiance (US) ', 'Contactually (US) ', 'ITC Infotech (India) ', 'Nearstream (US) ', 'Nextprinciples (US) ', 'Tracx (US)'

The growing recognition of the critical role customer relationship management plays in business success. Companies, across industries, are prioritizing customer-centric strategies, emphasizing the need for robust CRM solutions. Technological advances, particularly the combination of artificial intelligence and analytics, help advance CRM capabilities, providing actionable insights for the increasing adoption of cloud-based personal customer interaction CRM solutions for the benefits of scalability and accessibility.

Rising Integration of AI and ML: The increasing integration of synthetic intelligence (AI) and system getting to know (ML) into CRM solutions, enabling greater smart records analysis and predictive insights for customized patron interactions. Mobile CRM packages are gaining traction, presenting customers the flexibility to access essential purchaser information on the go. Social media integration within CRM structures is another great trend, recognizing the developing impact of social platforms on consumer interactions and comments.

North America, specifically the United States, reveals a strong inclination toward early technology adoption, contributing to a nicely-set up CRM software marketplace. The region's corporations place a sizable emphasis on consumer-centric strategies, driving the demand for superior CRM solutions.

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