Global Customer Communication Management Market

Global Customer Communication Management Market Size, Share, Growth Analysis, By Component(Services, Solutions), By Deployment(On-premises, Cloud), By Industry(Government, Banking) - Industry Forecast 2022-2028


Report ID: SQSG45E2011 | Region: Global | Published Date: December, 2022 | Pages: 165

Global Customer Communication Management Market Insights

Global Customer Communication Management (CCM) Market is valued at USD 1.5 billion in 2021, and it is anticipated to attain a value of USD 3.5 billion by 2028, at a CAGR of 11.3% over the forecast period (2022 - 2028).

Due to an increase in customer questions in several industrial verticals, Customer Communication Management market is expected to grow significantly over the next few years. This tool enables businesses to integrate simple and computerised client communication across multiple channels.

Customer Communication Management programming incorporates messages, printed records, connections to the PDF, intelligent archives, SMS instant messages, and so forth and some more. It also aids in the creation, transmission, storage, and recovery of several basic archives. The customer communication management programming aids an organisation in making customised and intelligent correspondences with clients by increasing the effectiveness of content planning and creation of material accessible from various sources, such as websites, into electronic and actual correspondences between the association and its clients. Natural Language Processing (NLP) and Artificial Intelligence (AI) at a high level have elevated Customer Communication Management programming to a new level, and it is now addressing business issues by providing better types of assistance and being available 24 hours a day, seven days a week, as well as providing quick responses to clients.

Market snapshot

Global Market Size

USD 1.5 billion

Largest Segment

Solutions

Fastest Growth

Services

Growth Rate

11.3% CAGR

Global Customer Communication Management Market, 2021-2028 ($ Bn)
Country Share for North America Region- 2021 (%)
Global Customer Communication Management Market Size By Component , 2021-2028($ Bn)
Global Customer Communication Management Market Size By Component , 2021-2028 (%)

To get more reports on the above market click here to Buy The Report

Global Customer Communication Management Market Segmental Analysis

Global Customer Communication Management Market is segmented based on Component, Deployment, Industry and Region. Based on Component it is categorized into: Services and Solutions. Based on Deployment it is categorized into On-premises and Cloud. On the basis of Industry, it is segmented into Government, Banking, Financial Services, Retail, Healthcare, Media & Entertainment, Energy & Utilities, IT & telecommunication. Based on region it is categorized into: North America, Europe, Asia-Pacific, South America, and MEA.

Analysis by Component

Component Segment is divided into two segments: Solutions and Services. In 2021, the Solutions sector dominated the market. Customers can get highly integrated custom-made abilities through a range of websites, stores, contact centres, mobile applications, social media, emails, virtual assistants, and other touchpoints when businesses use customer communication management solutions. Customers' questions will be answered using automated response methods and technology that deliver real-time feedback. Businesses recognise the importance of each interaction with customers that influences their opinions of products or brands.

Analysis by Industry

The industry type segment is sub-portioned into IT and Telecom, Retail and eCommerce, Travel and Hospitality, Government, Utilities, Banking, Financial, Healthcare, Media and Entertainment, and Other Verticals. The IT and Telecom segment held the largest share in 2021. Organizations can involve information in this manner while making archives. This empowers them to make important substance while likewise crediting to the objectives of their business offering. Accordingly, media communications and data innovation organizations have started to put resources into customer communication management answers for assist them with offering excellent types of assistance to their clients.

Global Customer Communication Management Market By Component , 2021(%)

To get detailed analysis on other segments, Request For Sample Report

Global Customer Communication Management Market Regional Insights

North America is supposed to hold a highest share in the global customer communication management market because of numerous industry-driving organizations like Open Text Corporation, Adobe, and others. Moreover, the Customer Communication Management Market an open door in these districts is becoming because of the expanded utilization of advancements like virtual entertainment and portability for client relationship the executives.

Asia Pacific is probably going to display momentous market development with the most elevated CAGR during the conjecture time frame. Associations have expanded their proposals in the Customer Communication Management market as web entrance and per client online utilization extension. Moreover, SMEs in the locale have extended their interest in new advances, for example, AI, and information examination.

The Middle East and Africa, and Latin America are in a developing stage, so there is a consistent development of the customer communication management market in the locale.

Global Customer Communication Management Market By Geography, 2021 - 2028
  • Largest
  • Fastest

To know more about the market opportunities by region and country, click here to
Buy The Complete Report

Global Customer Communication Management Market Dynamics

Driver

  • Client commitment is maintained across omnichannel because of the quick Customer Communication Management resolutions. One of the main factors driving the Customer Communication Management market’s growth is the growing requirement to keep clients linked through various channels of communication. To maintain a healthy client connection, associations must send relevant information and special propositions to their clients on a regular basis. Clients in today's innovation-driven world want to communicate with businesses via channels of their choosing, such as voice, email, web, mobile, SMS, and virtual entertainment.

Restraint 

  • Data privacy and synchronisation- Organizations collect a massive amount of data through numerous channels in order to have a better understanding of customer preferences, needs, purchasing patterns, and so on. With the rise of smart technologies and cell phones, businesses are inundated with data gathered from both internal and external sources. Better information synchronisation becomes critical in organising and dissecting customers' excursions in this instance. Historically, businesses have relied on clump-based record synchronisation. However, the associations may face dwindling benefits and a loss of consumer trust if they pursue this strategy.

Speak to one of our ABIRAW analyst for your custom requirements before the purchase of this report

Global Customer Communication Management Market Competitive Landscape

Key industries in the customer communication management market are focusing their endeavours on developing their shopper base in new nations. To further develop their portion of the overall industry and benefit, these organizations are depending on key cooperative drives. Major players are including Adobe, Dell EMC, Oracle Corporation and Newgen Software Technologies and many others.

Top Players Company Profiles 

  • Adobe Systems, Inc. (US)
  • Cincom Systems, Inc. (US)
  • Dell EMC (US)
  • Doxee S.p.A. (Italy)
  • Ecrion Software, Inc. (Sweden)
  • Hewlett Packard Enterprise (US)
  • Kofax, Inc. (US)
  • Newgen Software Technologies Limited (India)
  • OpenText Corporation (US)
  • Oracle Corporation (US)
  • GMC Software (US)
  • Pitney Bowes Inc. (US)
  • Xerox Corporation (US)

Recent Developments

  • In February 2022, Capgemini and OVH Cloud reported a worldwide collusion association understanding planned to address the cloud change requirements of public and confidential associations.
  • In June 2021, Doxim delivered an omnichannel client correspondence arrangement in the United Kingdom to help its clients in succeeding at omnichannel interchanges and boosting the venture worth of all client connections.

Global Customer Communication Management Key Market Trends

  • The cloud-based stage is continually developing, which gives the organization applications without difficulty and cost of overseeing and getting the fundamental programming and equipment layers. SMEs are laying attention on upgraded client communications to enhance their contributions. Customer Communication Management is supposed to develop in a cloud-based climate to take special care of huge endeavours as well as SMEs. Subsequently, ventures are supposed to change to a cloud climate to teach adaptability in a correspondence framework.

Global Customer Communication Management Market SkyQuest Analysis

SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Co-relates and Analyses the Data collected by means of Primary Exploratory Research backed by the robust Secondary Desk research.

According to our analysis, by component, the Solutions sector dominated the Customer Communication Management Market has the largest revenue share in 2021. By deployment segment, the on-premises segment has the biggest hold on the Customer Communication Management Market. By Industry Verticals, The IT and Telecommunication sector dominated the Customer Communication Management Market. Region-wise, the North America region held the highest Customer Communication Management Market share.

Report Metric Details
Market size value in 2021 USD 1.5 billion
Market size value in 2028 USD 3.5 billion
Growth Rate 11.3%
Base year 2021
Forecast period 2022 - 2028
Forecast Unit (Value) USD Billion
Segments covered
  • Component
    • Services, Solutions
  • Deployment
    • On-premises, Cloud
  • Industry
    • Government, Banking, Financial Services, Retail, Healthcare, Media & Entertainment, Energy & Utilities, IT & Telecommunication.
Regions covered North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA)
Companies covered
  • Adobe Systems, Inc. (US)
  • Cincom Systems, Inc. (US)
  • Dell EMC (US)
  • Doxee S.p.A. (Italy)
  • Ecrion Software, Inc. (Sweden)
  • Hewlett Packard Enterprise (US)
  • Kofax, Inc. (US)
  • Newgen Software Technologies Limited (India)
  • OpenText Corporation (US)
  • Oracle Corporation (US)
  • GMC Software (US)
  • Pitney Bowes Inc. (US)
  • Xerox Corporation (US)
Customization scope

Free report customization with purchase. Customization includes:-

  • Segments by type, application, etc
  • Company profile
  • Market dynamics & outlook
  • Region

To get a free trial access to our platform which is a one stop solution for all your data requirements for quicker decision making. This platform allows you to compare markets, competitors who are prominent in the market, and mega trends that are influencing the dynamics in the market. Also, get access to detailed SkyQuest exclusive matrix.

Buy The Complete Report to read the analyzed strategies adopted by the top vendors either to retain or gain market share

Table Of Content

Executive Summary

Market overview

  • Exhibit: Executive Summary – Chart on Market Overview
  • Exhibit: Executive Summary – Data Table on Market Overview
  • Exhibit: Executive Summary – Chart on Global Customer Communication Management Market Characteristics
  • Exhibit: Executive Summary – Chart on Market by Geography
  • Exhibit: Executive Summary – Chart on Market Segmentation
  • Exhibit: Executive Summary – Chart on Incremental Growth
  • Exhibit: Executive Summary – Data Table on Incremental Growth
  • Exhibit: Executive Summary – Chart on Vendor Market Positioning

Parent Market Analysis

Market overview

Market size

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
      • Drivers
      • Opportunities
      • Restraints
      • Challenges
  • SWOT Analysis

KEY MARKET INSIGHTS

  • Technology Analysis
    • (Exhibit: Data Table: Name of technology and details)
  • Pricing Analysis
    • (Exhibit: Data Table: Name of technology and pricing details)
  • Supply Chain Analysis
    • (Exhibit: Detailed Supply Chain Presentation)
  • Value Chain Analysis
    • (Exhibit: Detailed Value Chain Presentation)
  • Ecosystem Of the Market
    • Exhibit: Parent Market Ecosystem Market Analysis
    • Exhibit: Market Characteristics of Parent Market
  • IP Analysis
    • (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
  • Trade Analysis
    • (Exhibit: Data Table: Import and Export data details)
  • Startup Analysis
    • (Exhibit: Data Table: Emerging startups details)
  • Raw Material Analysis
    • (Exhibit: Data Table: Mapping of key raw materials)
  • Innovation Matrix
    • (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
  • Pipeline product Analysis
    • (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
  • Macroeconomic Indicators

COVID IMPACT

  • Introduction
  • Impact On Economy—scenario Assessment
    • Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
  • Revised Market Size
    • Exhibit: Data Table on Global Customer Communication Management Market size and forecast 2021-2027 ($ million)
  • Impact Of COVID On Key Segments
    • Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
  • COVID Strategies By Company
    • Exhibit: Analysis on key strategies adopted by companies

MARKET DYNAMICS & OUTLOOK

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
      • Drivers
      • Opportunities
      • Restraints
      • Challenges
  • Regulatory Landscape
    • Exhibit: Data Table on regulation from different region
  • SWOT Analysis
  • Porters Analysis
    • Competitive rivalry
      • Exhibit: Competitive rivalry Impact of key factors, 2021
    • Threat of substitute products
      • Exhibit: Threat of Substitute Products Impact of key factors, 2021
    • Bargaining power of buyers
      • Exhibit: buyers bargaining power Impact of key factors, 2021
    • Threat of new entrants
      • Exhibit: Threat of new entrants Impact of key factors, 2021
    • Bargaining power of suppliers
      • Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
  • Skyquest special insights on future disruptions
    • Political Impact
    • Economic impact
    • Social Impact
    • Technical Impact
    • Environmental Impact
    • Legal Impact

Market Size by Region

  • Chart on Market share by geography 2021-2027 (%)
  • Data Table on Market share by geography 2021-2027(%)
  • North America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • USA
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Canada
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Europe
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Germany
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Spain
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • France
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • UK
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Europe
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Asia Pacific
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • China
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • India
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Japan
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Korea
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Asia Pacific
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Latin America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Brazil
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of South America
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Middle East & Africa (MEA)
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • GCC Countries
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Africa
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of MEA
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)

KEY COMPANY PROFILES

  • Competitive Landscape
    • Total number of companies covered
      • Exhibit: companies covered in the report, 2021
    • Top companies market positioning
      • Exhibit: company positioning matrix, 2021
    • Top companies market Share
      • Exhibit: Pie chart analysis on company market share, 2021(%)

Methodology

For the Global Customer Communication Management Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:

1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.

2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Global Customer Communication Management Market.

3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.

4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.

Analyst Support

Customization Options

With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Global Customer Communication Management Market:

Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.

Regional Analysis: Further analysis of the Global Customer Communication Management Market for additional countries.

Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.

Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.

Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.

Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.

Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.

Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.

$3,500
BUY NOW GET SAMPLE
Want to customize this report?

Our industry expert will work with you to provide you with customized data in a short amount of time.

SPEAK TO AN ANALYST

FAQ's

Global Customer Communication Management (CCM) Market is valued at USD 1.5 billion in 2021, and it is anticipated to attain a value of USD 3.5 billion by 2028, at a CAGR of 11.3% over the forecast period (2022 - 2028).

Key industries in the customer communication management market are focusing their endeavours on developing their shopper base in new nations. To further develop their portion of the overall industry and benefit, these organizations are depending on key cooperative drives. Major players are including Adobe, Dell EMC, Oracle Corporation and Newgen Software Technologies and many others.'Adobe Systems, Inc. (US)','Cincom Systems, Inc. (US)','Dell EMC (US)','Doxee S.p.A. (Italy)','Ecrion Software, Inc. (Sweden)','Hewlett Packard Enterprise (US)','Kofax, Inc. (US)','Newgen Software Technologies Limited (India)','OpenText Corporation (US)','Oracle Corporation (US)','GMC Software (US)','Pitney Bowes Inc. (US)','Xerox Corporation (US)'

Client commitment is maintained across omnichannel because of the quick Customer Communication Management resolutions. One of the main factors driving the Customer Communication Management market’s growth is the growing requirement to keep clients linked through various channels of communication. To maintain a healthy client connection, associations must send relevant information and special propositions to their clients on a regular basis. Clients in today's innovation-driven world want to communicate with businesses via channels of their choosing, such as voice, email, web, mobile, SMS, and virtual entertainment.

The cloud-based stage is continually developing, which gives the organization applications without difficulty and cost of overseeing and getting the fundamental programming and equipment layers. SMEs are laying attention on upgraded client communications to enhance their contributions. Customer Communication Management is supposed to develop in a cloud-based climate to take special care of huge endeavours as well as SMEs. Subsequently, ventures are supposed to change to a cloud climate to teach adaptability in a correspondence framework.

North America is supposed to hold a highest share in the global customer communication management market because of numerous industry-driving organizations like Open Text Corporation, Adobe, and others. Moreover, the Customer Communication Management Market an open door in these districts is becoming because of the expanded utilization of advancements like virtual entertainment and portability for client relationship the executives.

Speak With Our Analyst

Want to customize this report? This report can be personalized according to your needs. Our analysts and industry experts will work directly with you to understand your requirements and provide you with customized data in a short amount of time. We offer $1000 worth of FREE customization at the time of purchase.

logo-images

Feedback From Our Clients

Global Customer Communication Management Market

Product ID: SQSG45E2011

$3,500
BUY NOW GET SAMPLE