Customer Experience Management Market Size, Share, Growth Analysis, By Components(Services (Professional, Managed), Solutions), By Deployment(Cloud, On-premises), By Region - Industry Forecast 2024-2031

Significant competitors control a major portion of the market. In order to grow and develop their current contact point-type portfolios and attract new clients, these firms are adopting innovative customer experience management services. In order to create technically sophisticated contact point types and obtain a dominant market position, businesses are also engaged in mergers, acquisitions, and partnerships. For instance, in June 2021, A strategic collaboration was formed between Genesys and Qualtrics to provide top-notch customer experience solutions at scale.

Customer Experience Management Market Top Players Company Profiles

• Adobe
• Oracle 
• Avaya Inc.
• Clarabridge, Inc.
• Genesys Telecommunications Laboratories, Inc.
• IBM Corporation
• InMoment, Inc.
• Medallia, Inc.
• Nice Systems Ltd.
• OpenText Corporation
• Pitney Bowes Inc.
• Salesforce.com, Inc.
• SAP SE
• Satmetrix Systems, Inc.
• SDL plc
• Tech Mahindra Limited
• Teradata Corporation
• Verint Systems Inc.
• Zendesk Inc.
• Qualtrics LLC (SAP)

Customer Experience Management Market Recent Development

• In January 2022, Merkle Inc. established a data-driven Customer Experience Management (CXM) company to assist businesses in comprehending the importance of the customer experience to business operations and in examining the necessary marketing tactics to get a competitive edge.
• In May 2021, A series B fundraising round for US$ 40 million was declared by Airkit. The organization wants to invest in CX solutions that are long-term. Reusing lessens development cycles, provides CX for the future, and enhances customer experience in response to the rising requirement for CX solutions.
• In January 2021, With the assistance of Facebook's workforce and the Medallia customer experience management system, organizations of all types and sizes will now be capable of acting on, sharing, and collaborating on customer reviews.