Healthcare BPO Market Size, Share, Growth Analysis, By Payer Service(Claims Management Services [Claims Adjudication Services, Claims Settlement Services, Information Management Services, Claims Repricing), By Provider service(Revenue Cycle Management, Patient Enrolment, Patient Care (Medical Transcription, Device Monitoring), By Region - Industry Forecast 2024-2031

Global Healthcare BPO Market size was valued at USD 395.10 billion in 2022 and is poised to grow from USD 433.03 billion in 2023 to USD 901.58 billion by 2031, growing at a CAGR of 9.60% during the forecast period (2024-2031).

The global healthcare BPO market is a majorly progressing sector driven by many prominent competitors, offering exhaustive solutions in diverse services. Leading companies with specialized services are Accenture PLC, Cognizant Technology Solutions Corporation, IQVIA Holdings Inc., and Genpact Limited. To support a broader range of services in the healthcare sector, these technology giants are emphasizing on offering using improved technologies like ML and AI to improve operational efficiency and increase service delivery. This highly competitive landscape highlights constantly evolving market, impacted by growing consumer expectations. 'Accenture PLC (Ireland) ', 'Cognizant Technology Solutions Corporation (US) ', 'Tata Consulting Services Limited (India) ', 'WNS (Holdings) Limited (India) ', 'IQVIA Holdings Inc. (US) ', 'Mphasis (India) ', 'Genpact Limited (Bermuda) ', 'Wipro Limited (India) ', 'Infosys BPM (India) ', 'Firstsource (India) ', 'International Business Machines Corporation (US) ', 'GeBBS Healthcare Solutions (US) ', 'Capgemini SE (France) ', 'Omega Healthcare Management Services (India) ', 'R1 RCM (US) ', 'Invensis Technologies (India) ', 'UnitedHealth Group (US) ', 'HCL Technologies Limited (India) ', 'Access Healthcare (US) ', 'Sutherland Global (US) ', 'Akurate Management Solutions (India) ', 'AGS Health (India)', 'In August 2024, Accenture acquired consus.health, a prominent healthcare management consultancy in Germany. This acquisition will help Accenture to add consus.health’s industry consulting skills and strategy to its competencies in managing services and digital transformation. This will enable Accenture to expand its services to aid medical experts and healthcare settings in Switzerland, Austria, and Germany to enhance their quality care. ', 'In June 2024, Cognizant introduced its primary set of healthcare LLM (large language model) solutions on generative AI of Google Cloud technology, comprising its Gemini models and Vertex AI solution as a part of its partnership. This will redesign administrative processes and enhance experiences. ', 'In September 2024, EQT acquires the prominent healthcare technology solutions provider, GeBBS Healthcare Solutions. EQT will help GeBBS’s upcoming phase of growth and modernization, highlighting EQT’s exhaustive experience in medical technology domain, committed digital value-creation group, and global ecology of industrial professionals.'

The demand for expert services, including medical billing, coding, and huge clinical data management is significantly increasing on the global scale. This is notably driving the need for companies to outsource healthcare services. Several healthcare providers are also inclining towards optimized models that increase the demand for improved data management and reporting competencies offered by BPO. 

Growth of Digital Transformation: The recent COVID-19 pandemic has accelerated the use of telehealth, resulting in the emergence of BPO services associated with remote patient monitoring and virtual consultations. Several healthcare companies are inclining towards cloud-based infrastructure for efficient data management that allows them to access multiple services and simplified collaboration. This trend is projected to fuel market growth. 

North America dominated the market in 2023 and is expected to lead over the forecast period owing to the well-developed healthcare infrastructure, regulatory expertise, and technological improvements. North America holds high-tech and developed healthcare infrastructure with increased demand for effective facilities that raises the need for outsourcing. The growing intricacy of healthcare regulations like HIPAA increases the need for proficiency, which can be offered by BPO providers in the region. Also, in terms of adopting improved technologies, North America leads among others, which allows modernized BPO services for improved operational efficiency and service delivery. The leading players profiled in the region include Cognizant Technology Solutions Corporation, IQVIA Holdings Inc., International Busines Machines Corporation, GeBBS Healthcare Solutions, UnitedHealth Group, and more.