USD 24.4 billion
Knowledge Management Software Market Size, Share, Growth Analysis, By Type(Android Native, iOS Native), By Deployment Type(On-premises, Cloud, Hybrid), By Organization Size(Small & Medium Scale Enterprise, Large Scale Enterprise), By Region - Industry Forecast 2025-2032
Report ID:
SQMIG45E2163 |
Region:
Global |
Published Date: October, 2024
Pages:
165
|Tables:
119
|Figures:
77
Knowledge Management Software Market Insights
Knowledge Management Software Market size was valued at USD 31.41 Billion in 2023 and is poised to grow from USD 34.99 Billion in 2024 to USD 83 Billion by 2032, growing at a CAGR of 11.40% during the forecast period (2025-2032).
Having the need for effective collaboration and knowledge sharing is energizing the present global market into fast-growing knowledge management software. Growth has been attributed to cloud-based and artificial intelligence (AI) tools, especially in knowledge-intensive industries such as information technology, healthcare, and banking, financial services, and insurance (BFSI). The basic thing that leads to worldwide knowledge management software leap towards the cloud-based solution is demand for scalability and flexibility. To take the dynamic format of cloud-based solutions does not need a lot on its storage in equipment and easily scale up or down for remote and hybrid work mode through knowledge management software.
More international access and cooperation among teams are in alignment with larger trends on digital transformation and a growing need for flexible work arrangements. Tools for effective information exchange and real-time collaboration are becoming increasingly relevant for organizations. Knowledge management systems take a prominent role in this environment, as they link easily with other collaborative tools to create easy-to-use platforms that provide real-time access to information. Another dimension motivating this need involves how organizations must improve productivity, leverage innovation, and enhance their decision capabilities. The focus on effective cooperation and information sharing will continue to be a major factor driving the global knowledge management software market growth as businesses seek expansion and negotiate more difficult problems.
US Knowledge Management Software Market is poised to grow at a sustainable CAGR for the next forcast year.
Market snapshot - 2024-2031
Global Market Size
Largest Segment
Cloud-Based
Fastest Growth
On-Premises
Growth Rate
12.5% CAGR
Global Knowledge Management Software Market ($ Bn)
Country Share by North America (%)
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Knowledge Management Software Market Segmental Analysis
Global Knowledge Management Software Market is segmented by Type, Deployment Type, Organization Size, and region. Based on Type, the market is segmented into Android Native, and iOS Native. Based on Deployment Type, the market is segmented into On-premises, Cloud, and Hybrid. Based on Organization Size, the market is segmented into Small & Medium Scale Enterprise, and Large Scale Enterprise. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.
Analysis by Deployment Type
As per categorization by deployment type, the market is classified as cloud-based and on-premises. Among these, cloud-based earned the largest share and continue to hold the dominant global knowledge management software market share. Cloud-based solutions are driving significant innovation in the global knowledge management software market by enabling seamless collaboration, real-time access, and scalable storage. This makes cloud technology very cost-effective, secure, and versatile for businesses that want to centralize and manage their knowledge across virtual teams. These factors coupled with the market dominance acquired through access, reduced needs for IT infrastructure, compelling capabilities in AI, machine learning, and Analytics-all are greatly enhancing knowledge sharing and informed decision-making.
In the global knowledge management software market, on-premises segment is expected to see significant growth in the coming years. Including rising apprehensions over data privacy and security, thus affecting industries like healthcare, finance, and government where adherence to regulatory compliance is very significant. Such on-premises systems provide quite an element of control in dealing with sensitive data and minimize the risk of any unauthorized access. Organizations with legacy infrastructures or operating in areas with limited cloud reach also go this way. The demand for on-premises software is certainly going to grow rapidly since companies will try to work on balancing security and flexibility.
Analysis by Functionality
Collaboration is the dominant segment in the global knowledge management software market, with platforms increasingly integrating advanced tools like real-time communication, document sharing, and workflow management. It is not helping in preventing the isolation of teams but at the same time promoting knowledge sharing and faster decision making. Residential collaboration tools that break down barriers for discussion such as chatbots, discussion forums, and collaborative workspaces are some obvious examples. Overwhelmingly, the market is blending into collaboration due to the recognition by organizations that productivity may be made better by marketing, streamlining information sharing, and increased innovation. This need for collaboration will become increasingly urgent in its importance as the remote or hybrid workplaces continue to rise.
Document management is set to be the fastest-growing segment in the global knowledge management software market due to the increasing need for efficient, secure, and organized storage of vast amounts of business data. As every organization increases its digital content production and management, document management solutions are becoming necessary to ensure the immediate availability of files, version control, and compliance with industry regulations. This demand is further driven by the increased remote work and digital transformation of organizations as they seek tools that allow anyone to work on a project without compromising the integrity of data for teams. Usage of advanced features like automated workflows, document retrieval, and AI-based tagging has, however, led to a very rapid growth of document management systems.
Global Knowledge Management Software Market By Deployment Type (%)
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Knowledge Management Software Market Regional Insights
North America is dominating the global knowledge management software market due to its advanced technological infrastructure, high adoption of digital transformation, and strong presence of key market players. The businesses in the region have become well-rooted, especially in finance, healthcare, and technology. They are now implementing knowledge management software to improve and collaborate. The strong presence of IT in North America, an able manpower pool, and a welcoming climate for investments further foster development in innovative software solutions. The rising demand for security of data, compliance, and knowledgeable sharing accelerates the development trend toward advanced knowledge management software, thereby fortifying the position of North America.
Europe is the fastest-growing region in the global knowledge management software market, driven by a strong emphasis on digital transformation across industries such as manufacturing, finance, and healthcare. More enterprises in Europe are implementing knowledge management software to facilitate collaboration, optimize processes, and foster innovation. Security and scalability software has also seen a surge in demand due to the push for sustainability, compliance within the region, and data protection. Another factor upon which further growth can be seen in the market is the increase in remote work and the evolution of cross-border collaboration. Investment in technology infrastructure and economic diversity across Europe further generates momentum for the global knowledge management software market.
Global Knowledge Management Software Market By Geography
- Largest
- Fastest
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Knowledge Management Software Market Dynamics
Knowledge Management Software Market Drivers
Innovative Digital Transformation
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Global knowledge management software market is having steady digital transformation across industries. Advancement technologies have increasingly been used by organizations in business operations for increased productivity and seamless collaboration. Knowledge management software provides essential centralized factors for having centralized information from which improved decision making and overall improved efficiency in the organization can be derived.
Remote Work and Collaboration
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Ongoing digitization across industries continues to be a major driver for the global knowledge management software market trends. Most organizations are increasingly adopting high-end technologies for optimizing operations, improving productivity, and enabling seamless collaboration. Knowledge management software provides critical tools for the centralization of information and improvement of decision-making while boosting organizational efficiency.
Knowledge Management Software Market Restraints
Data Security and Privacy Concerns
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With vast amounts of critical information stored by organizations, data security and privacy represent the greatest obstacle that systems tend to face. Data breach and GDPR-compliance concerns often come in the way to the deployment of knowledge management software, especially in sectors that impose heavy data protection mandates.
Complexity of Adoption
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Complicated grasping on the knowledge management software sometimes serves as a hindrance, especially for organizations with limited technical know-how. Moreover, longer adoption periods and disruption of their day-to-day operations would prevent organizations from fully embracing the technology due to the need for training on how to customize, integrate it, and even change management.
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Knowledge Management Software Market Competitive Landscape
The global knowledge management software market has become increasingly competitive with numerous competitors bringing their innovative collaborative, document management, and knowledge-sharing software. Among the chief players in this market are Microsoft, IBM, SAP, Oracle, and Google. All these companies have improved and combined their solutions through the AI adaptation, cloud integration, and data analytics. Their domination is through strategic acquisitions, partnerships, or product improvements towards the ever-increasing demand for effective knowledge management software across industries worldwide.
Knowledge Management Software Market Top Players Company Profiles
- IBM (US)
- SAP (Germany)
- Freshworks Inc. (US)
- ProProfs (US)
- Lucidea (Canada)
- EduBrite (US)
- Atlassian (Australia)
- MangoApps Inc. (US)
- Yonyx (US)
- eXo Platform (France)
- Bitrix24 (US)
- Bloomfire (US)
- Chadha Software Technologies (India)
- Microsoft Corporation (US)
- Zendesk, Inc. (US)
- ServiceNow, Inc. (US)
- Moodle Pty Ltd. (Australia)
- Confluence (Atlassian) (Australia)
- SharePoint (Microsoft) (US)
- Zoho Corporation (India)
- Helpjuice (US)
- Document360 (US)
Knowledge Management Software Market Recent Developments
- In November 2024, Microsoft has come up with some innovative features using artificial intelligence in its SharePoint to empower knowledge sharing and collaboration. The update features smarter document management and has been automated in content tagging and more advanced search capabilities. This allows quick access and sharing of relevant information and thereby streamlining workflows across teams and departments in an organization.
- In October 2024, IBM launched a new version of its Watson Knowledge Studio, integrating more advanced machine learning models to improve knowledge extraction from unstructured data. The developments which make the company improve its ability to provide knowledge management solutions now include automated tagging of content, automated classification of documents, and various insights from multiple data sources for businesses.
- In September 2024, SAP unveiled its next-generation Knowledge Management Cloud, focusing on improving enterprise knowledge sharing through enhanced collaboration tools and AI-driven content recommendations. It is being invented to secure organizations with effective management about the large volumes of data that an effective organization will allow employees to search, discover and use knowledge across the enterprise without difficulty.
Knowledge Management Software Key Market Trends
- Integration of Artificial Intelligence and Machine Learning: AI and machine learning are revolutionizing the global knowledge management software market by enhancing content management, automating knowledge categorization, and improving search functionality. These technologies make possible the creation of intelligent content recommendation, faster retrieval of information and more customized experiences for users, thereby propelling an upsurge in spin across all industries.
- Rise in Cloud-Based Knowledge Management Solutions: Cloud-based knowledge management solutions are increasingly popular due to their scalability, flexibility, and cost-efficiency. These platforms enable businesses to store and access data securely from a distance, promote collaboration among dispersed teams, and cut back on local infrastructure-it is behind the meteoric rise of cloud solutions within this marketplace.
Knowledge Management Software Market SkyQuest Analysis
SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Correlates, and Analyses the Data collected by means of Primary Exploratory Research backed by robust Secondary Desk research.
As per SkyQuest analysis, in conclusion, the steady growth of the global knowledge management software industry results from advancements in solutions based on cloud, artificial intelligence, and the demand for enhanced collaboration and knowledge sharing in different industries. More than now, there is a growing demand for scalable, flexible, and efficient knowledge management software since more and more organizations are going to the level of digital transformation and remote work.
North America is leading the market, and Europe is incredibly growing. The focus will remain on security and then on collaboration and innovation in taking this dynamic market into the future. The ability of businesses to prioritize information flow and a streamlined decision-making process has made knowledge management software a major investment.
| Report Metric | Details |
|---|---|
| Market size value in 2022 | USD 28.2 billion |
| Market size value in 2031 | USD 74.51 billion |
| Growth Rate | 11.40% |
| Base year | 2023 |
| Forecast period | 2024-2031 |
| Forecast Unit (Value) | USD Billion |
| Segments covered |
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| Regions covered | North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA) |
| Companies covered |
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| Customization scope | Free report customization with purchase. Customization includes:-
|
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Table Of Content
Executive Summary
Market overview
- Exhibit: Executive Summary – Chart on Market Overview
- Exhibit: Executive Summary – Data Table on Market Overview
- Exhibit: Executive Summary – Chart on Knowledge Management Software Market Characteristics
- Exhibit: Executive Summary – Chart on Market by Geography
- Exhibit: Executive Summary – Chart on Market Segmentation
- Exhibit: Executive Summary – Chart on Incremental Growth
- Exhibit: Executive Summary – Data Table on Incremental Growth
- Exhibit: Executive Summary – Chart on Vendor Market Positioning
Parent Market Analysis
Market overview
Market size
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- SWOT Analysis
KEY MARKET INSIGHTS
- Technology Analysis
- (Exhibit: Data Table: Name of technology and details)
- Pricing Analysis
- (Exhibit: Data Table: Name of technology and pricing details)
- Supply Chain Analysis
- (Exhibit: Detailed Supply Chain Presentation)
- Value Chain Analysis
- (Exhibit: Detailed Value Chain Presentation)
- Ecosystem Of the Market
- Exhibit: Parent Market Ecosystem Market Analysis
- Exhibit: Market Characteristics of Parent Market
- IP Analysis
- (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
- Trade Analysis
- (Exhibit: Data Table: Import and Export data details)
- Startup Analysis
- (Exhibit: Data Table: Emerging startups details)
- Raw Material Analysis
- (Exhibit: Data Table: Mapping of key raw materials)
- Innovation Matrix
- (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
- Pipeline product Analysis
- (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
- Macroeconomic Indicators
COVID IMPACT
- Introduction
- Impact On Economy—scenario Assessment
- Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
- Revised Market Size
- Exhibit: Data Table on Knowledge Management Software Market size and forecast 2021-2027 ($ million)
- Impact Of COVID On Key Segments
- Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
- COVID Strategies By Company
- Exhibit: Analysis on key strategies adopted by companies
MARKET DYNAMICS & OUTLOOK
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- Regulatory Landscape
- Exhibit: Data Table on regulation from different region
- SWOT Analysis
- Porters Analysis
- Competitive rivalry
- Exhibit: Competitive rivalry Impact of key factors, 2021
- Threat of substitute products
- Exhibit: Threat of Substitute Products Impact of key factors, 2021
- Bargaining power of buyers
- Exhibit: buyers bargaining power Impact of key factors, 2021
- Threat of new entrants
- Exhibit: Threat of new entrants Impact of key factors, 2021
- Bargaining power of suppliers
- Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
- Competitive rivalry
- Skyquest special insights on future disruptions
- Political Impact
- Economic impact
- Social Impact
- Technical Impact
- Environmental Impact
- Legal Impact
Market Size by Region
- Chart on Market share by geography 2021-2027 (%)
- Data Table on Market share by geography 2021-2027(%)
- North America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- USA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Canada
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Europe
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Germany
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Spain
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- France
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- UK
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Europe
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Asia Pacific
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- China
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- India
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Japan
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Korea
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Asia Pacific
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Latin America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Brazil
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of South America
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Middle East & Africa (MEA)
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- GCC Countries
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Africa
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of MEA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
KEY COMPANY PROFILES
- Competitive Landscape
- Total number of companies covered
- Exhibit: companies covered in the report, 2021
- Top companies market positioning
- Exhibit: company positioning matrix, 2021
- Top companies market Share
- Exhibit: Pie chart analysis on company market share, 2021(%)
- Total number of companies covered
Methodology
For the Knowledge Management Software Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:
1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.
2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Knowledge Management Software Market.
3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.
4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.
Analyst Support
Customization Options
With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Knowledge Management Software Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
Regional Analysis: Further analysis of the Knowledge Management Software Market for additional countries.
Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.
Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.
Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.
Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.
Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.
Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.
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