What is the global market size of OSS and BSS Market?

Global OSS and BSS Market size was valued at USD 58.42 billion in 2022 and is poised to grow from USD 65.00 billion in 2023 to USD 152.74 billion by 2031, growing at a CAGR of 11.27% in the forecast period (2024-2031).

OSS and BSS Market Size, Share, Growth Analysis, By Component(OSS (Operations Support Systems) Network Management, Service Fulfillment, Service Assurance and BSS (Business Support Systems) Customer Management, Revenue Management), By Deployment Model(On-Premises and Cloud-Based), By End-User(Communication Service Providers (CSPs), Enterprises, and Others), By Region - Industry Forecast 2025-2032

Report ID: SQMIG20O2008 | Region: Global | Published Date: February, 2024
Pages: 157 | Tables: 90 | Figures: 76

OSS and BSS Market Insights

OSS and BSS Market size was valued at USD 65 Billion in 2023 and is poised to grow from USD 72.33 Billion in 2024 to USD 169.95 Billion by 2032, growing at a CAGR of 11.27% during the forecast period (2025-2032).

In recent years, the global Operations Support Systems (OSS) and Business Support Systems (BSS) market has been experiencing significant growth as communication service providers seek to enhance their operational efficiency and deliver better customer experiences. The increasing adoption of digital transformation initiatives, the proliferation of mobile devices, and the rising demand for high-speed internet services are key drivers.

Additionally, the OSS segment is witnessing ongoing advancements in telecommunications technologies and it majorly focuses on network management, service fulfillment, and service assurance, leading the steady growth. On the other hand, the BSS segment, which encompasses customer management, revenue management, and product management, is gaining traction as businesses prioritize monetization strategies and personalized customer experiences.

OSS and BSS Market Report Snapshots

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The competitive environment of the OSS and BSS market is dynamic and characterized by intense rivalry among key players vying for market share and prominence. Partnerships, collaborations, and strategic alliances are common as companies seek to broaden their product portfolios and enhance their market presence. Additionally, mergers and acquisitions play a significant role in shaping the competitive dynamics, with larger entities aiming to consolidate their market position and acquire specialized capabilities. 'Amdocs', 'Huawei', 'Nokia', 'Ericsson', 'Infosys', 'Accenture', 'Tata Consultancy Services', 'Netcracker', 'Oracle', 'IBM', 'HPE', 'Tech Mahindra', 'CSG Systems', 'Optiva', 'Redknee', 'Subex', 'Broadcom', 'Cisco', 'BMC Software', 'Comarch'

The increasing adoption of digital transformation initiatives across industries, prompting organizations to invest in advanced Operations Support Systems (OSS) and Business Support Systems (BSS) for efficient operational processes and enhanced customer experiences. The proliferation of mobile devices and the rising demand for high-speed internet services also play a pivotal role, driving the need for robust OSS and BSS solutions to manage and optimize communication networks effectively.

Integration of Artificial Intelligence (AI) and Machine Learning (ML): The integration of artificial intelligence (AI) and machine learning (ML) capabilities into OSS and BSS solutions empowers communication service providers and enterprises to automate and optimize their operations, enhance decision-making processes, and deliver more personalized services to customers. The rise of 5G technology is another key trend, driving the demand for OSS and BSS solutions that can efficiently manage the complexities associated with next-generation networks. Furthermore, there is a growing emphasis on data analytics and real-time insights, enabling organizations to derive actionable intelligence from the vast amounts of data generated by their networks and customer interactions.

North America has dominated the Oss and Bss market due to the early technology adoption, a mature telecommunications landscape, and the presence of key market players. Digital transformation, coupled with the continuous evolution of communication technologies in the region contributes to the strong demand for OSS and BSS solutions.

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OSS and BSS Market Insights

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