Global Unified Communication As A Service Market

Unified Communication as a Service Market Size, Share, Growth Analysis, By Component(Telephony, Unified Messaging, Conferencing, Collaboration Platforms and Applications), By Organization Size(Large Enterprises, Small and Medium Enterprises), By Vertical(Banking, Financial Services, and Insurance, Telecom and IT), By Region - Industry Forecast 2024-2031

Report ID: SQMIG45D2084 | Region: Global | Published Date: August, 2024
Pages: 157 | Tables: 68 | Figures: 75

Unified Communication as a Service Market Competitive Landscape

Key market players are creating a stir for employing unified interaction as an assistance, which has grown into a provider of solutions to build up client loyalty innovatively, due to increased rivalry and growth in consumer demands. Manufacturers are integrating AI capabilities into UCaaS technologies to boost their product line and service offerings.

Manufacturers are delivering new goods and focusing on product developments to create money as they start providing Communication Platform as a Service (CPaaS) for their customers, which allows them to link individuals to services, processes, and applications.

Top Player’s Company Profiles in Global Unified Communication as a Service Market

  • Microsoft Corporation (US) 
  • Cisco Systems, Inc. (US) 
  • RingCentral, Inc. (US) 
  • Zoom Video Communications, Inc. (US) 
  • Mitel Networks Corporation (Canada) 
  • 8x8, Inc. (US) 
  • Avaya Holdings Corp. (US) 
  • Vonage Holdings Corp. (US) 
  • Google LLC (Google Meet) (US) 
  • BroadSoft (now part of Cisco) (US) 
  • Alcatel-Lucent Enterprise (France) 
  • NEC Corporation (Japan) 
  • Unify, Inc. (Atos SE) (Germany) 
  • Verizon Communications Inc. (US) 
  • BT Group plc (UK) 
  • AT&T Inc. (US) 
  • StarLeaf (UK) 
  • Dialpad, Inc. (US) 
  • Twilio, Inc. (US) 
  • Nextiva, Inc. (US) 
  • PBX Plus by 3CX (UK) 

Global Unified Communication as a Service Market

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Global Unified Communication as a Service Market size was valued at USD 58.50 Billion in 2022 and is poised to grow from USD 70.49 Billion in 2023 to USD 315.44 Billion by 2031, at a CAGR of 20.6% during the forecast period (2024-2031). 

Key market players are creating a stir for employing unified interaction as an assistance, which has grown into a provider of solutions to build up client loyalty innovatively, due to increased rivalry and growth in consumer demands. Manufacturers are integrating AI capabilities into UCaaS technologies to boost their product line and service offerings. 'Microsoft Corporation (US) ', 'Cisco Systems, Inc. (US) ', 'RingCentral, Inc. (US) ', 'Zoom Video Communications, Inc. (US) ', 'Mitel Networks Corporation (Canada) ', '8x8, Inc. (US) ', 'Avaya Holdings Corp. (US) ', 'Vonage Holdings Corp. (US) ', 'Google LLC (Google Meet) (US) ', 'BroadSoft (now part of Cisco) (US) ', 'Alcatel-Lucent Enterprise (France) ', 'NEC Corporation (Japan) ', 'Unify, Inc. (Atos SE) (Germany) ', 'Verizon Communications Inc. (US) ', 'BT Group plc (UK) ', 'AT&T Inc. (US) ', 'StarLeaf (UK) ', 'Dialpad, Inc. (US) ', 'Twilio, Inc. (US) ', 'Nextiva, Inc. (US) ', 'PBX Plus by 3CX (UK) '

The rise of remote work and distributed teams has increased the demand for UCaaS solutions. These solutions provide seamless communication and collaboration tools, such as voice and video conferencing, instant messaging, file sharing, and virtual meeting rooms, enabling effective collaboration regardless of geographical locations.

Cloud-Based Solutions: The shift towards cloud-based UCaaS solutions continues to gain momentum. Organizations are embracing cloud-based models to leverage the benefits of scalability, flexibility, and reduced infrastructure costs. Cloud-based UCaaS solutions also enable seamless remote access and collaboration from anywhere, supporting the growing trend of remote work.

In 2022, North America had a noteworthy revenue proportion, around 35.0%. The area is well known for its smooth online and physical channel integration, which creates a cohesive consumer experience. The goal of proactive services is to establish connections with consumers through a variety of channels, including social media, mobile applications, e-commerce sites, physical storefronts, and customer service departments. By ensuring uniform and consistent interactions, this omnichannel strategy builds better customer connections. 

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