USD 98.40 billion
Unified Communications Market Size, Share, Growth Analysis, By Deployment Mode(Hosted, On-premise), By Organization Size(SMEs, Large Enterprises), By Solution(Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony and Collaboration Platform and Applications), By Component(Hardware, Software, Services), By Industry Vertical(BFSI, Manufacturing, IT & Telecom, Retail & Ecommerce), By Region - Industry Forecast 2025-2032
Report ID:
SQMIG45E2225 |
Region:
Global |
Published Date: August, 2024
Pages:
197
|Tables:
59
|Figures:
75
Unified Communications Market Insights
Unified Communications Market size was valued at USD 136.55 Billion in 2023 and is poised to grow from USD 160.86 Billion in 2024 to USD 596.5 Billion by 2032, growing at a CAGR of 17.8% during the forecast period (2025-2032).
The global unified communications market is driven by the growing need for businesses to improve their communication and collaboration capabilities in a rapidly evolving digital landscape. The key drivers of the global market include the need for businesses to enhance productivity, reduce communication costs, and improve customer satisfaction. With remote work becoming the norm, the demand for flexible and scalable communication solutions has increased significantly, driving the adoption of Unified Communications. However, the market also faces several challenges, including the high cost of implementation, lack of interoperability among different platforms, and security concerns. To overcome these obstacles, vendors are offering cloud-based solutions that are more affordable, easier to use, and more secure than traditional on-premise systems. The key trends in the global market include the integration of artificial intelligence and machine learning technologies to enhance communication and collaboration capabilities. Additionally, there is a growing trend towards mobile-first communication solutions, which allow employees to stay connected from anywhere, at any time. There are also several opportunities in the Unified Communications market, particularly in emerging markets such as Asia-Pacific and Latin America. These regions are experiencing a rapid digital transformation, and businesses are increasingly adopting Unified Communications to improve their communication and collaboration capabilities.
Market snapshot - 2024-2031
Global Market Size
Largest Segment
On-Premise
Fastest Growth
Hosted
Growth Rate
17.8% CAGR
Global Unified Communications Market 2024-2031 ($ Bn)
Country Share for Europe Region- 2024 (%)
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Unified Communications Market Segmental Analysis
Global unified communications market is segmented based on deployment mode, organization size, solutions, component, industry vertical and region. Based on deployment mode, the market is segmented into hosted and on-premise. Based on organization size, the market is segmented into SMEs and large enterprises. By solution, the market is segmented into instant & unified messaging, audio & Video Conferencing, IP Telephony and Collaboration Platform and applications. Based on component size, the market is segmented into hardware, software and services. Based on industrial vertical, the market is segmented into BFSI, manufacturing, IT & telecom, retail & ecommerce, government & defense, healthcare & life sciences, education, travel & hospitality, transport & logistics, media & entertainment and others. Based on region, the market is segmented into North America, Europe, Asia Pacific, South America and Middle East and Africa.
Global Unified Communications Market Analysis By Deployment Mode
In 2022, the on-premise sector held a market revenue share of around 47.0%. Large businesses' growing need for more control and customisation over their communication infrastructure is what is fueling this segment's growth. Using on-premise unified communications solutions enables businesses to combine their communication systems with other on-premise apps and modify them to suit certain requirements.
From 2023 to 2030, the hosted UC category is predicted to have the greatest CAGR—more than 20.0%. The decrease in overall ownership costs, capital investment, and operational expenditures linked to hosted UC solutions may be ascribed to this growth. Because hosted UC systems provide a predictable and straightforward operational cost model, businesses are using them to upgrade their storage capacity.
Global Unified Communications Market Analysis By Organization Size
In 2022, large businesses held the most market share. Big businesses prioritise the performance of their corporate networks and maintain close integration with cutting-edge technology like SD-WAN. Additionally, in order to meet the needs of multinational and multiregional businesses, service providers concentrate on enhancing their unified services as a service solution by adding new features like centralised provisioning and service management, business process integration, and more.
It is projected that the small and medium-sized business (SMEs) category would grow at the fastest rate of growth—more than 20.0%—between 2023 and 2030. SMEs may lower their operating and capital costs associated with deploying an on-premise unified communications system by utilising cloud-based unified communications services. In addition, a number of suppliers have shifted their attention to SMEs and are providing them with affordable solutions.
Global Unified Communications Market Analysis By Solution
The instant and unified messaging market had the largest revenue share because businesses needed to be able to communicate with one other quickly and receive real-time alerts about tactics in urgent mission scenarios. Regular voice, fax, and text messages may all be managed with unified messaging, which unites them all into a one platform that users can access from a computer or phone.
Speech recognition, desktop sharing, and other communication technologies are included in the collaboration platform and apps section. From 2023 to 2030, the market is predicted to grow at a significant compound annual growth rate (CAGR) of, following the COVID-19 trend of remote work. The popularity of video conferencing, which is easy to use and convenient, is driving up demand for audio and video conferencing.
Global Unified Communications Market Analysis by Industry Vertical
In 2022, IT and telecom held the most market share. The expansion may be ascribed to the growing use of unified communication solutions by IT firms to improve an organization's overall organisational effectiveness. By utilising mobile devices, unified communication offers a number of services that are essential to boosting the productivity of distant workers.
Over the course of the projected period, the government and defence sector is anticipated to grow at the fastest rate. The rise may be ascribed to the rising use of this technology by governments throughout the globe in order to alleviate financial constraints and the increasing needs of the populace for improved communication.
Global Unified Communications Market Size By Product 2024(%)
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Unified Communications Market Regional Insights
In 2022, Europe dominated the global Unified Communications market with a market share of over 35.6%. This can be attributed to the increasing use of Bring Your Own Device (BYOD) services and the need to achieve operational and performance efficiency, which has led to the widespread adoption of Unified Communication systems across enterprise applications. This growing demand for UC solutions has provided numerous opportunities for vendors to establish their businesses in the region. For instance, in October 2022, Alcatel-Lucent Enterprise and Avaya announced a strategic partnership that will enable enterprises to innovate without the need for operationally disruptive technology replacement initiatives. Additionally, Alcatel-Lucent Enterprise and Talk soon formed a distribution collaboration in Germany, with Talk soon acting as a master broker under the broker model.
On the other hand, the Asia Pacific region is expected to exhibit the highest CAGR of around 21.7% from 2023 to 2030. This growth is expected to be driven by the growing trend toward mobilization of enterprises, as well as increasing investments in high-speed data networks in economies such as India and China. Several sectors such as Banking & Financial Services (BFS), Business Process Outsourcing (BPO), government, telecom, logistics, and hospitality have already turned to Unified Communications to enable efficient services. For instance, the Malaysian Administrative Modernization and Management Planning Unit (MAMPU) has launched the MyGovUC services, which solely focus on Unified Communications and collaboration services for the public sector.
Global Unified Communications Market Size By Geography, 2024-2031
- Largest
- Fastest
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Unified Communications Market Dynamics
Global Unified Communications Market Drivers
Increasing Demand for Remote Work
- The COVID-19 pandemic has accelerated the adoption of remote work practices worldwide. As organizations embrace remote and hybrid work models, the need for efficient communication and collaboration tools has grown significantly. UC solutions provide the necessary infrastructure for remote teams to connect and collaborate effectively, driving the demand for UC technologies. For example, Companies like Zoom, Microsoft Teams, and Slack experienced a surge in users during the pandemic as businesses sought reliable and feature-rich UC platforms to support remote work.
Growing Mobile Workforce
- With the proliferation of smartphones and tablets, the workforce has become increasingly mobile. Employees expect to have access to communication and collaboration tools on their mobile devices while on the go. UC solutions that offer seamless integration and compatibility across various mobile platforms and devices are in high demand to cater to the needs of the mobile workforce. For example, Mobile-first UC applications such as Cisco Jabber and Avaya Equinox provide employees with the flexibility to communicate and collaborate from their smartphones, ensuring productivity and connectivity regardless of their location.
Global Unified Communications Market Restraints
Security and Privacy Concerns
- As unified communications involve the integration of multiple communication channels and platforms, there is an inherent risk of security breaches and data privacy issues. Enterprises are cautious about adopting UC solutions due to concerns about unauthorized access, data leaks, and regulatory compliance. For example, In 2020, Zoom faced scrutiny over security vulnerabilities and privacy concerns, which led to the company implementing several security measures and updates to address these issues.
Infrastructure Limitations
- Implementing UC solutions often requires robust and reliable network infrastructure, including sufficient bandwidth, low latency, and high-speed connectivity. Organizations with outdated or insufficient infrastructure may face challenges in deploying and maintaining UC systems effectively. For example, Companies operating in remote areas with limited internet connectivity may struggle to implement UC solutions due to infrastructure limitations, hindering their ability to take full advantage of unified communications.
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Unified Communications Market Competitive Landscape
The Global Unified Communications Market is highly dynamic and characterized by the presence of numerous vendors offering a wide range of products and services. Some of the key players in the market were actively involved in developing and offering unified communications solutions, including voice and telephony services, video conferencing, instant messaging, presence management, and collaboration tools. They competed based on factors such as product features, pricing, scalability, security, reliability, and customer support. In addition to these major players, there were also several smaller companies and startups that focused on specific niches within the unified communications market. These niche players often offered specialized solutions or catered to specific industry verticals.
Top Player’s Company Profiles in Global Unified Communications Market
- Mitel Networks Corporation (Canada)
- Unify GmbH & Co. KG (Germany)
- NEC Corporation (Japan)
- Alcatel-Lucent Enterprise (France)
- Huawei Technologies Co., Ltd. (China)
- Ribbon Communications Inc. (US)
- ALE International (US)
- RingCentral, Inc. (US)
- IBM Corporation (US)
- BroadSoft, Inc. (US)
- BT Group plc (UK)
- 8x8, Inc. (US)
- ShoreTel, Inc. (US)
- Fuze, Inc. (US)
- West Corporation (US)
- Star2Star Communications (US)
- Intrado Corporation (US)
Global Unified Communications Market Recent Developments
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In May 2024, Mobile Unified Communication And Collaboration Market Insights 2023: Watch on share analysis of the key market participants in global Mobile Unified Communication And Collaboration market, their product portfolio.
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In May 2024, Mitel’s CMO provides his thoughts on connecting the dots for an organization to help them navigate the waters of on-prem, private and public cloud.
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In April 2024, Tata Comm launches fully automated edge computing platform
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In October 2023, Mitel Acquires Unify Becoming World’s Second Largest Unified Communications Company Worldwide.
- In February 2023, Zoho Corporation launched a new Unified Communications and Collaboration (UC&C) platform called Trident to facilitate digital adoption across businesses. The platform integrates Zoho Cliq and Zoho Meeting apps to enhance communication capabilities and improve collaboration among teams.
- In July 2022, Microsoft Teams introduced new features in its communication channels, including the ability to connect with external stakeholders and dynamic caller ID for call agents. These features are designed to enhance the platform's communication capabilities and improve user experience.
- In April 2022, Zoom announced the launch of a new digital canvas called Zoom Whiteboard. The platform offers a unified solution for connection and collaboration throughout its platform and includes features such as Zoom Events, unified communications, Zoom Contact Center, Zoom Developer Platform, and Zoom IQ for Sales. These features are designed to cater to the needs of a hybrid workforce and enhance collaboration and communication across teams.
- In April 2022, 8X8, Inc. announced a collaboration with Genesys to integrate Unified Communication through 8x8 Work and Genesys Cloud CX. By combining contact centers and UC, the companies aim to offer improved employee and customer satisfaction.
Unified Communications Key Market Trends
- Integration of Artificial Intelligence (AI): The integration of AI technologies such as natural language processing (NLP) and machine learning (ML) is transforming UC systems. AI-powered chatbots, speech recognition, and language translation capabilities enhance communication experiences, automate processes, and provide real-time insights for improved decision-making. For example, Microsoft Teams incorporates AI capabilities to transcribe and translate conversations, automate meeting scheduling, and provide intelligent suggestions during conversations.
- Cloud-based Unified Communications: The adoption of cloud-based UC solutions is on the rise due to their scalability, flexibility, and cost-effectiveness. Cloud-based UC eliminates the need for on-premises infrastructure and provides centralized management, seamless upgrades, and access to a wide range of communication features. For example, RingCentral is a leading provider of cloud-based UC solutions that offer unified messaging, video conferencing, and team collaboration tools, enabling organizations to streamline their communication infrastructure and reduce operational costs.
Unified Communications Market SkyQuest Analysis
SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Co-relates, and Analyses the Data collected by means of Primary Exploratory Research backed by robust Secondary Desk research.
According to our Global Unified Communications Market analysis, the market is experiencing significant growth and is poised to expand at a substantial rate in the coming years. The market analysis indicates that the increasing adoption of cloud-based solutions, advancements in communication technologies, and the need for enhanced collaboration and productivity in organizations are driving the demand for unified communications solutions across various industries. Additionally, the rising trend of remote working and the growing popularity of mobile devices are further fueling market growth. Overall, the market analysis highlights the immense potential of the global unified communications market and emphasizes the need for businesses to adopt these solutions to optimize their communication and collaboration strategies.
| Report Metric | Details |
|---|---|
| Market size value in 2022 | USD 115.91 Billion |
| Market size value in 2031 | USD 506.37 Billion |
| Growth Rate | 17.8% |
| Base year | 2023 |
| Forecast period | 2024-2031 |
| Forecast Unit (Value) | USD Billion |
| Segments covered |
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| Regions covered | North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA) |
| Companies covered |
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| Customization scope | Free report customization with purchase. Customization includes:-
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Table Of Content
Executive Summary
Market overview
- Exhibit: Executive Summary – Chart on Market Overview
- Exhibit: Executive Summary – Data Table on Market Overview
- Exhibit: Executive Summary – Chart on Unified Communications Market Characteristics
- Exhibit: Executive Summary – Chart on Market by Geography
- Exhibit: Executive Summary – Chart on Market Segmentation
- Exhibit: Executive Summary – Chart on Incremental Growth
- Exhibit: Executive Summary – Data Table on Incremental Growth
- Exhibit: Executive Summary – Chart on Vendor Market Positioning
Parent Market Analysis
Market overview
Market size
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- SWOT Analysis
KEY MARKET INSIGHTS
- Technology Analysis
- (Exhibit: Data Table: Name of technology and details)
- Pricing Analysis
- (Exhibit: Data Table: Name of technology and pricing details)
- Supply Chain Analysis
- (Exhibit: Detailed Supply Chain Presentation)
- Value Chain Analysis
- (Exhibit: Detailed Value Chain Presentation)
- Ecosystem Of the Market
- Exhibit: Parent Market Ecosystem Market Analysis
- Exhibit: Market Characteristics of Parent Market
- IP Analysis
- (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
- Trade Analysis
- (Exhibit: Data Table: Import and Export data details)
- Startup Analysis
- (Exhibit: Data Table: Emerging startups details)
- Raw Material Analysis
- (Exhibit: Data Table: Mapping of key raw materials)
- Innovation Matrix
- (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
- Pipeline product Analysis
- (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
- Macroeconomic Indicators
COVID IMPACT
- Introduction
- Impact On Economy—scenario Assessment
- Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
- Revised Market Size
- Exhibit: Data Table on Unified Communications Market size and forecast 2021-2027 ($ million)
- Impact Of COVID On Key Segments
- Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
- COVID Strategies By Company
- Exhibit: Analysis on key strategies adopted by companies
MARKET DYNAMICS & OUTLOOK
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- Regulatory Landscape
- Exhibit: Data Table on regulation from different region
- SWOT Analysis
- Porters Analysis
- Competitive rivalry
- Exhibit: Competitive rivalry Impact of key factors, 2021
- Threat of substitute products
- Exhibit: Threat of Substitute Products Impact of key factors, 2021
- Bargaining power of buyers
- Exhibit: buyers bargaining power Impact of key factors, 2021
- Threat of new entrants
- Exhibit: Threat of new entrants Impact of key factors, 2021
- Bargaining power of suppliers
- Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
- Competitive rivalry
- Skyquest special insights on future disruptions
- Political Impact
- Economic impact
- Social Impact
- Technical Impact
- Environmental Impact
- Legal Impact
Market Size by Region
- Chart on Market share by geography 2021-2027 (%)
- Data Table on Market share by geography 2021-2027(%)
- North America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- USA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Canada
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Europe
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Germany
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Spain
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- France
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- UK
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Europe
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Asia Pacific
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- China
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- India
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Japan
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Korea
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Asia Pacific
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Latin America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Brazil
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of South America
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Middle East & Africa (MEA)
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- GCC Countries
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Africa
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of MEA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
KEY COMPANY PROFILES
- Competitive Landscape
- Total number of companies covered
- Exhibit: companies covered in the report, 2021
- Top companies market positioning
- Exhibit: company positioning matrix, 2021
- Top companies market Share
- Exhibit: Pie chart analysis on company market share, 2021(%)
- Total number of companies covered
Methodology
For the Unified Communications Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:
1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.
2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Unified Communications Market.
3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.
4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.
Analyst Support
Customization Options
With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Unified Communications Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
Regional Analysis: Further analysis of the Unified Communications Market for additional countries.
Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.
Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.
Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.
Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.
Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.
Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.
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