Unified Communications Market Size, Share, Growth Analysis, By Deployment Mode(Hosted, On-premise), By Organization Size(SMEs, Large Enterprises), By Solution(Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony and Collaboration Platform and Applications), By Component(Hardware, Software, Services), By Industry Vertical(BFSI, Manufacturing, IT & Telecom, Retail & Ecommerce), By Region - Industry Forecast 2024-2031

In 2022, Europe dominated the global Unified Communications market with a market share of over 35.6%. This can be attributed to the increasing use of Bring Your Own Device (BYOD) services and the need to achieve operational and performance efficiency, which has led to the widespread adoption of Unified Communication systems across enterprise applications. This growing demand for UC solutions has provided numerous opportunities for vendors to establish their businesses in the region. For instance, in October 2022, Alcatel-Lucent Enterprise and Avaya announced a strategic partnership that will enable enterprises to innovate without the need for operationally disruptive technology replacement initiatives. Additionally, Alcatel-Lucent Enterprise and Talk soon formed a distribution collaboration in Germany, with Talk soon acting as a master broker under the broker model. 

On the other hand, the Asia Pacific region is expected to exhibit the highest CAGR of around 21.7% from 2023 to 2030. This growth is expected to be driven by the growing trend toward mobilization of enterprises, as well as increasing investments in high-speed data networks in economies such as India and China. Several sectors such as Banking & Financial Services (BFS), Business Process Outsourcing (BPO), government, telecom, logistics, and hospitality have already turned to Unified Communications to enable efficient services. For instance, the Malaysian Administrative Modernization and Management Planning Unit (MAMPU) has launched the MyGovUC services, which solely focus on Unified Communications and collaboration services for the public sector.